info@vacationintulum.com

FAQ

VACATION IN TULUM

About The Company

Who is Vacation in Tulum?+
Vacation in Tulum is a luxury rentals platform based in Tulum, Quintana Roo that offers a range of high-end accommodations.
When is the full payment due?+
You will be prompted to pay your pending amount (50% of the total) + refundable deposit 15 days prior to arrival. This deposit is fully refunded 10 days after check-out and subject to a damage inspection of the accommodation.
What do I have to do for Booking?+
You will be asked to pay 50% of the total amount in order to confirm your reservation.
What is the cancellation policy?+
There are no cancellation charges as long as you notify the cancellation 7 days prior to your intended arrival day. Please make sure to cancel your reservation 7 days in advance, otherwise there will be no refund offered. Cancel up to 30 days before the start of your stay and get a full refund for any bookings longer than 28 nights. There is no refund offered for bookings canceled within 30 days of arrival day.
Where can I check-in?+
Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in.
What time am I able to check-in?+
You can check in any time from 4 pm to 9pm (on request from 9pm).
Is it possible to get an early check-in?+
Whenever possible, we do accommodate for an early check-in, free of charge. There are some factors that would not allow us to accommodate for this, such as same-day checkout and check-in. Ask your Personal Concierge for more details.
When should I check out?+
Check-out is at 11 am on your day of departure. If you need to stay any longer, you can request a late check-out at additional charge. However, this will depend on availability. In a worst-case scenario, we can safely keep your belongings at our office during the day.
What about a late check out?+
Whenever possible, we will allow for a late checkout, for a small additional fee. Different homes have different rules regarding a late checkout.
Do you offer discount for repeat customers?+
There is nothing we love more than to see a guest return. Of course we offer discounts for your loyalty, you just have to ask!
What is the minimum age to rent a property with Vacation in Tulum?+
Every property has a minimum age requirement found on the listing information. Our minimum age required is either 25 or 30 yrs depending on the property selected.
Do you offer private transfer from the airport?+
Airport transfer is not included in the rent but can be arranged by Vacation in Tulum team.
What is we want to buy a property?+
We partner with the most prominent real estate developer on the Riviera Maya and would be delighted to make an introduction.

About Tulum

What is the weather like in Tulum?+
Tulum enjoys a tropical climate year-round, with distinct dry and wet seasons:

Dry Season (November to April)

  • Temperatures: Daytime highs around 27°C to 29°C (81°F to 84°F).
  • Rainfall: Low rainfall, particularly dry in November and March.
  • Sunshine: Plenty of sunshine, 8-10 hours per day.

Wet Season (May to October)

  • Temperatures: Daytime highs around 29°C to 33°C (84°F to 91°F).
  • Rainfall: High rainfall, especially in September and October.
  • Sunshine: Still significant sunshine, around 7-8 hours per day.
  • Hurricanes: Season runs from June to November, peak risk in September and October
How to move around Tulum?+
To move around Tulum, you can rent bicycles for about $8 to $10 per day, which is great for short distances and beach visits. Scooters and motorbikes are faster and cost around $25 to $30 per day, suitable for visiting cenotes and ruins. Taxis are convenient for quick transport, with short trips costing around $5 and longer trips up to $15. Colectivos (shared vans) are an affordable option, costing between $1 to $3 per ride, ideal for traveling to nearby towns. Rental cars offer the most flexibility for about $30 to $50 per day, perfect for day trips to remote areas. Walking is free and excellent for exploring the town center, while public buses cost around $2 to $5 and are best for longer trips to cities like Cancun or Playa del Carmen. For longer distances going to Bacalar or Chichen Itza, you also have ADO buses all day long.
Is Tulum a safe destination to visit?+
Yes, Tulum is generally safe to visit. Stick to tourist areas. Avoid walking alone at night. Keep an eye on valuables. Use official taxis and reputable rentals. Drink bottled water. Be cautious during hurricane season. Enjoy the friendly local community and visible police presence.
Is it necessary to speak spanish to visit Tulum?+
No, it is not necessary to speak Spanish to visit Tulum. English is widely spoken in tourist areas. Most hotels, restaurants, and tour operators have English-speaking staff. Basic Spanish phrases can be helpful. Locals are generally friendly and accommodating to non-Spanish speakers.
What are the best areas to stay in Tulum?+
Aldea Zama is great for families and long-term stays, providing a peaceful environment close to both the town and the beach. La Veleta is trendy and modern, suited for digital nomads and young professionals with new developments and trendy cafes. Tankah Bay is best for couples and those seeking seclusion, featuring private villas and quiet beaches. Soliman Bay is excellent for families and groups, offering private retreats with beautiful coral reefs and snorkeling opportunities.
What currency is used in Tulum?+
The currency used in Tulum is the Mexican Peso (MXN). However, U.S. dollars are widely accepted in many tourist areas, hotels, and restaurants. It's still a good idea to have some pesos on hand for smaller businesses, local markets, and transportation.
Where do I get groceries in Tulum?+
You can get groceries in Tulum from several places:
  1. Chedraui: A large supermarket offering a wide variety of groceries, household items, and even clothing.
  2. Super Aki: A more budget-friendly supermarket with a good selection of groceries and essentials.
  3. AhorraMás: Another local supermarket that provides basic groceries and daily necessities.
  4. Local Markets: Such as Tulum Market, where you can buy fresh fruits, vegetables, and local produce.
  5. Organic Stores: Like Gypsea Market and The Real Coconut for organic and health food options.
These options cover a range of needs from basic groceries to specialty and organic items.
How far is it from Cancun Airport and Tulum Airport?+
Cancun International Airport is approximately 120 kilometers (75 miles) from Tulum. The drive usually takes around 1.5 to 2 hours, depending on traffic conditions. Tulum Airport, also known as Tulum National Park Airport, is much closer, being just a few kilometers away from the main areas of Tulum. However, it is a smaller airport primarily for charter flights and private jets, not commercial flights.
Does Tulum have a tipping culture?+
Yes, Tulum has a tipping culture. In restaurants, it's customary to tip 10-20% of the bill. For hotels, tip $1-2 USD per bag for bellhops and $2-5 USD per day for housekeeping. In taxis, it's common to round up the fare or tip 10%. For tour guides, a tip of 10-20% of the tour cost is appreciated.

Amenities and Services

Are pets allowed?+
We love animals and welcome them to most of our homes. Please make sure to read the rental description.
Do you offer any laundry service?+
The majority of our properties are equipped with washing and drying machine.
Can I request an airport pick-up?+
Absolutely! Please send us your flight information and headcount in your party and we will arrange an airport transfer for you. The driver will meet you at the airport and drive you to your rental home for you to check in. We work with a private transfer company, please contact us at info@vacationintulum.com if you need us to provide you with a quotation.
Does Vacation in Tulum offer any additional services?+
Definitely! Our job is travel planners and we collaborate with the most experienced and professional service providers in the area. (private chefs, massage, horseback riding…) any activity is possible with us. We also have our own scooter and bicycles rentals to make your stay even better!

Property Management

How does Vacation in Tulum work?+
The first step is to get in touch with our Business Development specialist. They will arrange a meeting in your property (we use to ask for photos of the property in advance), see if you home is good fit in our portfolio and go over your tailor made management proposal. If you choose to work with us, you will sign a management agreement with our lawyer and you will check the permits and licenses to start renting together. We will request access to the property to do an initial inspection, so our operations team (cleaning and maintenance) will check everything before start renting. We always aim to get your holiday rental ready as soon as possible. When your home is ready for guest, our team handles everything you need to start making money, like:
  • Taking photos and sometimes video (drone is highly recommended).
  • Listing the property on all major booking platforms.
  • 360 marketing campaign (email marketing, social media, Google, ads, etc…).
  • Using our artificial intelligence Dynamic pricing technology leveraging your prices for máximum revenue.
  • Reception: Offering the best service to guest.
  • Performing professional cleaning and maintenance.
  • We send you a monthly wire transfer to your account with the income from your property.
Why Choose Vacation in Tulum?+
Our homeowners benefit from higher earnings as we capture around 20% in additional reservations directly through our marketed and positioned website.
  • We are the highest-rate Property Management company in Tulum on Airbnb with superhost status, managing more than 30+ properties.
  • Own booking platform: we are unique on this because +60% of our bookings come directly without paying any commission or any third party involved. This our secret sauce because we make more money than any other company.
  • The latest technology, Vacation in Tulum has integrated a new Software of Revenue Management based on Artificial Intelligence. Billions of data points go into determining the nightly price for each home and it is one of the great keys to our business. It squeezes the maximum performance of property by charging the most expensive price possible per night and the longest length of stay, not only earning as much as possible but also saving on operational cost by lengthening the duration of each stay. With rates customized to meet market demand, and tailored to factors like weather and local events, homeowners simply make more with us.
  • More benefits, less hassle & Exceptional care for your property, when you hire Vacation in Tulum, you are hiring a professional team dedicated exclusively to marketing and managing your property, taking maximum care of your investment, and obtaining for you benefits higher than you ever thought possible.
  • Better Damage protection: We ask to guests for Passport, refundable deposit and credit cards, also we have an insurance (civil liability) which covers +1.000.000€.
Do I have a long-term agreement?+
You can cancel your Vacation in Tulum agreement any time, just need to honor any reservations that are already booked at your home.
Can I use my property while it’s under Vacation in Tulum management?+
The answer is absolutely YES, we know it is your home, we highly recommend not using the property more than two weeks from end of November to end of April. Tulum is a very seasonal destination and most of the money is made over those months.
How much are property management fees with Vacation in Tulum?+
Our commission is 25% + marketing fee which depends of the size of your property. We are one the most effective and affordable property management in Tulum because you will save thousands of euros from booking platforms like Airbnb, Booking.com or VRBO due to + 60% of your bookings will come from our own website at 0 cost.
Is Vacation in Tulum in booking platforms like Airbnb or Booking.com?+
Good news, yes we advertise your property with all of them to keep your booking calendar full. Even if the main focus is always having direct reservations to avoid their commissions. Also, we are one of the biggest client for Airbnb in Tulum, that is why we have a personal account manager who helps us when there is an issue with any guest.
What in-house technology Vacation in Tulum offers?+
  • Electronic locks, having full control of the property.
  • Noise monitoring, we avoid parties and bothering neighbors.
  • Air conditioning smart thermostats, we save at least 40% of the money invoice in electricity.
How can I know when my property is rented?+
When you start working with us, we give you access to the homeowner account where you will have access to your calendar which is always updated.
Does Vacation in Tulum have a person exclusively for landlords?+
Yes, our team will ensure your monthly payments are sent promptly, and they are available to assist you with any questions you may have.
How does Vacation in Tulum use technology to price my home?+
Vacation in Tulum has integrated a new AI-based Revenue Management Software. This sophisticated system analyzes billions of data points to determine the optimal nightly price for each property. It's a crucial element of our business, maximizing property performance by setting the highest possible rates and encouraging longer stays. This not only increases revenue but also reduces operational costs by extending the duration of each booking. With rates customized to market demand and tailored to factors such as weather and local events, homeowners can earn more with us.
How does Vacation in Tulum ensure a great guest experience?+
Vacation in Tulum has received over 1,000 online reviews on platforms like Google, Trustpilot, and Airbnb. We pride ourselves on providing exceptional service to our guests, aiming to create memorable experiences. We believe the perfect accommodation should be authentic, offering genuine customer service, high-end properties, and the presence of real locals next door. r positive experiences lead to more repeat visitors and five-star reviews for your property. After each stay, we encourage guests to leave a review. If anything falls short, we promptly address it with the guests and our local teams to ensure improvement for future stays.