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CategorÃa FAQ: About The Company
Do you offer private transfer from the airport?
Airport transfer is not included in the rent but can be arranged by Vacation in Tulum team.
What is the minimum age to rent a property with Vacation in Tulum?
Every property has a minimum age requirement found on the listing information. Our minimum age required is either 25 or 30 yrs depending on the property selected.
Do you offer discount for repeat customers?
There is nothing we love more than to see a guest return. Of course we offer discounts for your loyalty, you just have to ask!
What about a late check out?
Whenever possible, we will allow for a late checkout, for a small additional fee. Different homes have different rules regarding a late checkout.
When should I check out?
Check-out is at 11 am on your day of departure. If you need to stay any longer, you can request a late check-out at additional charge. However, this will depend on availability. In a worst-case scenario, we can safely keep your belongings at our office during the day.
Is it possible to get an early check-in?
Whenever possible, we do accommodate for an early check-in, free of charge. There are some factors that would not allow us to accommodate for this, such as same-day checkout and check-in. Ask your Personal Concierge for more details.
What time am I able to check-in?
You can check in any time from 4 pm to 9pm (on request from 9pm).
Where can I check-in?
Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in.
What is the cancellation policy?
There are no cancellation charges as long as you notify the cancellation 7 days prior to your intended arrival day. Please make sure to cancel your reservation 7 days in advance, otherwise there will be no refund offered. Cancel up to 30 days before the start of your stay and get a full refund for any bookings longer than 28 nights. There is no refund offered for bookings canceled within 30 days of arrival day.